Company Information
Gemiver bv
Trade name: Verelana
Address: Dekkenstraat 20 – 3800 Sint-Truiden – Belgium
Email address: [email protected]
Phone: +32 11 31 23 70
VAT: BE0836.587.287
Company Register: Hasselt
Article 1: General Provisions
The e-commerce website of Gemiver bv, with registered office at Dekkenstraat 20 – 3800 Sint-Truiden, VAT BE 0836.587.287, Company Register Hasselt, (hereinafter "Verelana") offers its customers the opportunity to purchase the products from its webshop online.
These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the Verelana webshop, the Customer must explicitly accept these Terms, thereby agreeing to the applicability of these Terms, to the exclusion of all other conditions. Any additional terms of the Customer are excluded, except when previously, explicitly, and in writing accepted by Verelana.
Article 2: Price
All stated prices are expressed in EURO, always including VAT and all other taxes or duties to be borne by the Customer.
If delivery, reservation, or administrative fees are charged, this will be stated separately.
The pricing applies solely to the items as literally described. Accompanying photos are for decorative purposes only and may include elements not included in the price.
Article 3: Offer
Despite the greatest care taken in compiling the online catalog and e-commerce website, it is still possible that the provided information is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer do not bind Verelana. Verelana is only bound by a best-efforts obligation regarding the accuracy and completeness of the offered information. Verelana shall in no case be liable for manifest material errors, typographical or printing mistakes.
If the Customer has specific questions regarding, for example, sizes, color, availability, delivery time, or delivery method, we ask the Customer to contact our customer service in advance.
The offer is valid as long as stocks last and can be adjusted or withdrawn at any time by Verelana. Verelana cannot be held liable for the unavailability of a product. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
Article 4: Online Purchases
The Customer may choose from the following payment methods:
● Credit card
● Bank card
● All options provided by the payment service provider
Verelana reserves the right to refuse an order in case of a serious shortcoming by the Customer concerning orders in which the Customer is involved.
Article 5: Delivery and Execution of the Agreement
Items ordered via this webshop are delivered in all EU countries.
Delivery is made by a courier service such as DPD or Mondial Relay. More information can always be found on the shipping costs page on our website.
Unless otherwise agreed or explicitly determined, the goods will be delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage and/or qualitative shortcoming of an item or any other deficiency in the delivery must be reported by the Customer immediately to Verelana.
The risk of loss or damage transfers to the Customer once he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk transfers to the Customer upon delivery to the carrier if the carrier was commissioned by the Customer and that choice was not offered by Verelana.
Article 6: Retention of Title
Delivered items remain the exclusive property of Verelana until full payment is received from the Customer.
The Customer agrees, if necessary, to inform third parties of Verelana's retention of title, for example, anyone who might seize the unpaid items.
Article 7: Right of Withdrawal
The provisions of this article apply solely to Customers who, in their capacity as consumers, purchase items online from Verelana.
The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days from the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the goods.
To exercise the right of withdrawal, the Customer must inform Verelana of their decision to withdraw from the contract by means of an unequivocal statement (e.g., in writing by email). The Customer may use the attached model withdrawal form, but this is not mandatory.
The Customer can also electronically fill out and submit the model withdrawal form or any other clearly formulated statement via our website. If the Customer uses this option, we will immediately send an acknowledgment of receipt of the withdrawal on a durable medium (e.g., by email).
To meet the withdrawal deadline, the Customer must send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to Verelana without delay, and in any event not later than 14 calendar days from the day on which the Customer communicated their decision to withdraw. The deadline is met if the Customer sends back the goods before the 14-day period has expired.
The direct cost of returning the goods is borne by the Customer.
The Customer is requested to return the items in their original condition and packaging, with all supplied accessories and instructions. If the returned product has diminished in value due to handling beyond what is necessary to establish its nature, characteristics, and functioning, Verelana may hold the Customer liable and claim compensation.
All returned items will be thoroughly inspected. The principle is that the consumer may only inspect the item as they would in a store. Returned items may be tried on but not used. If an item has decreased in value due to use by the Customer, this will be charged to the Customer.
If the Customer withdraws from the contract, Verelana will refund all payments received from the Customer, including the standard delivery costs, within 14 calendar days of being informed of the Customer's decision to withdraw. For sales contracts, Verelana may withhold the refund until it has received the goods back or until the Customer has provided proof of return, whichever occurs first.
Any additional costs resulting from the Customer’s choice of a different delivery method than the cheapest standard delivery offered by Verelana will not be reimbursed.
Verelana will refund the Customer using the same payment method the Customer used for the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not incur any fees for such reimbursement.
The Customer cannot exercise the right of withdrawal for:
● the delivery of goods or services whose price depends on fluctuations in the financial market beyond Verelana’s control, which may occur within the withdrawal period;
● the delivery of goods made to the Customer’s specifications or clearly intended for a specific person;
● the delivery of goods that perish quickly or have a limited shelf life;
● the delivery of sealed goods that are not suitable for return due to health protection or hygiene and whose seal was broken after delivery;
● the delivery of goods which are, after delivery, by their nature, inseparably mixed with other items;
● the delivery of alcoholic beverages, the price of which was agreed upon when the sales agreement was concluded, but which can only be delivered after 30 days, and whose actual value depends on market fluctuations beyond the company’s control;
● agreements where the Customer has specifically requested a visit from Verelana to carry out urgent repairs or maintenance;
● the delivery of sealed audio or sealed video recordings and sealed computer software if the seal was broken after delivery;
● the delivery of newspapers, periodicals, or magazines, with the exception of subscriptions to such publications;
● contracts concluded at a public auction;
● the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering, or services related to leisure activities, if the contract provides for a specific date or period of performance;
● the delivery of digital content not supplied on a tangible medium if the performance has begun with the express prior consent of the Customer and provided the Customer has acknowledged they thereby lose their right of withdrawal (e.g., music or software downloads);
● agreements for betting and lottery services.
Article 8: Warranty
Pursuant to Article 1649quater of the former Belgian Civil Code, the consumer has legal rights. This legal warranty is valid for two years from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer must contact Verelana's customer service and return the item to Verelana.
Upon identifying a defect, the Customer must notify Verelana as soon as possible. In any case, every defect must be reported within two months of being discovered by the Customer. Afterwards, all rights to repair or replacement lapse.
The (commercial and/or legal) warranty does not apply to defects caused by accidents, neglect, falls, abnormal use, failure to follow the user manual, modifications or alterations to the item, rough handling, poor maintenance, or any other abnormal or incorrect use.
Article 9: Customer Service
Verelana's customer service can be reached at +32 11 31 23 70 or by email. Complaints may be addressed to this contact.
Article 10: Penalties for Non-Payment
Unless otherwise agreed in writing, invoices are payable immediately. In the event of full or partial non-payment, the provisions of Book XIX of the Economic Law Code apply, and the seller will send the customer a free reminder to pay the outstanding amount within 14 calendar days. If the customer fails to pay within that period, the outstanding amount will be increased with interest at the reference interest rate plus eight percentage points (as per the law of 2 August 2002 on combating late payment in commercial transactions), calculated from the day following the reminder, along with a fixed compensation of:
a) €20 if the due balance is less than or equal to €150;
b) €30 plus 10% of the amount due on the portion between €150.01 and €500 if the balance is between €150.01 and €500;
c) €65 plus 5% of the amount due on the portion above €500, with a maximum of €2000 if the balance exceeds €500.
Without prejudice to the foregoing, Verelana reserves the right to reclaim unpaid goods.
Article 11: Privacy
The data controller, Verelana, complies with the General Data Protection Regulation (GDPR) and the Belgian Privacy Act of 30 July 2018.
The personal data you provide will only be used for the following purposes: processing your order, sending newsletters, and managing our accounting in accordance with legal requirements. The legal bases are: consent, necessity for the execution of the contract, compliance with legal and regulatory obligations, and/or the legitimate interest of the company.
You have the legal right to access, correct, supplement, or delete your personal data. In certain cases listed in the GDPR, you may also request the restriction of data processing. You may also object to the processing if you have serious and legitimate reasons that outweigh our need to process the data. You can send a written, dated, and signed request to Gemiver bv, Dekkenstraat 20 – 3800 Sint-Truiden to receive your data free of charge in a readable format or to transfer them to another controller. If our processing is based on your prior consent, you have the right to withdraw it.
If your data are used for direct marketing, you can object free of charge without needing to give a reason.
To exercise your rights, contact Gemiver bv, Dekkenstraat 20 – 3800 Sint-Truiden.
We treat your data as confidential and will not disclose, rent, or sell them to third parties.
For more information, see our Privacy Policy at: https://www.verelana.eu/content/privacy
Article 12: Use of Cookies
Our Website uses cookies and similar technologies. This helps us provide a better user experience when you visit our Website and also allows us to optimize it. Without your prior consent, we only place strictly necessary functional cookies. All other cookies require your permission.
For a complete list of cookies placed by our website, please refer to our Cookie Policy at: https://www.verelana.eu/content/privacy
Upon your first visit, you will be asked to accept our cookies. You can manage your choices at any time thereafter.
You can set your internet browser to reject cookies, notify you when a cookie is set, or delete cookies afterwards. You can do this via your browser settings (help function). Note that certain visual elements may not display correctly, or you may not be able to use certain applications.
Article 13: Impairment of Validity – Non-Waiver
If any provision of these Terms is declared invalid, illegal, or void, this will not in any way affect the validity, legality, or applicability of the other provisions.
Failure by Verelana at any time to enforce any of the rights listed in these Terms or to exercise any such right shall never be considered a waiver of that provision and will not affect the validity of these rights.
Article 14: Amendment of Terms
These Terms are supplemented by any other terms explicitly referred to and the general sales conditions of Verelana. In the event of contradiction, these Terms shall prevail.
Article 15: Proof
The Customer accepts that electronic communications and backups may serve as proof.
Article 16: Applicable Law – Disputes
Belgian law applies to this site. In the event of a dispute, only the courts of the judicial district of Hasselt have jurisdiction.
ANNEX 1: MODEL WITHDRAWAL FORM
Dear Customer, please fill in and return this form only if you wish to withdraw from the agreement.
To Verelana, Dekkenstraat 20 – 3800 Sint-Truiden:
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale for the following goods/provision of the following service ():
Ordered on ()/Received on ():
Name(s) of consumer(s):
Address of consumer(s):
Signature of consumer(s) [only if this form is submitted on paper]:
Date:
(*) Delete where not applicable.
Version 05-2025